Privacy Policy
Thank you for trusting mojassam and its services!
This Privacy Policy describes how mojassam (“we,” “our,” or “us”) collects, uses, and protects personal information when you access our website, products, and 3D-printing services (“Services”). By using our Services, you agree to this Privacy Policy.If you are in Saudi Arabia, this Privacy Policy is governed by the laws and regulations of the Kingdom of Saudi Arabia.
Our Terms & Conditions explain the rules for using our Services. Although they are separate from this Privacy Policy, we encourage you to read them carefully.
Who We Are
mojassam provides custom 3D-printing, modeling, and fabrication services. For more information or assistance, please visit us at www.mojassam.com or contact us at: info@mojassam.com
Information We Collect We Collect
information to provide, improve, and secure our Services. The information we collect includes:
Personal Information
Information you provide directly, such as:
- Name
- Email address
- Phone number
- Billing and shipping details
- Payment information (processed by secure third-party services; we do not store full payment details)
3D Models and Project Files
When you upload 3D models, images, or design files (“Project Files”), we collect and store them solely to produce your requested print. You retain full ownership of your designs.
Technical Data
We automatically collect certain information through cookies and similar technologies, such as: IP address, Browser type and device information, Pages visited and usage patterns, Session duration and referring URLs
How We Use Information
We use the information we collect to:
- Provide and deliver our 3D-printing Services,
- Manage orders, payments, and customer support,
- Maintain and improve our website, tools, and user experience,
- Comply with applicable laws in Saudi Arabia and other jurisdictions,
- Protect against fraud, misuse, or security threats,
- Communicate updates or important notices related to your orders or our Services
We do not use your Project Files for training, commercialization, or redistribution.
What You Can Expect From Us
We are committed to protecting your privacy and treating your information responsibly. We do not sell your personal information, Project Files, or usage data to third parties.
We may share your information only in the following situations: With service providers involved in payment processing, website hosting, or shipping, When required by Saudi Arabian law, legal process, or governmental request, To prevent fraud, enforce our Terms, or protect the rights and safety of users
All third-party services are required to handle your information responsibly and securely.
Your Rights and Choices
Depending on your region, you may have the right to: Access the information we hold about you, Request corrections or updates, Request deletion of your data (subject to legal obligations), Restrict or object to certain types of data processing, and Opt out of optional marketing communications To exercise your rights, contact us at info@mojassam.com
Cookies and Similar Technologies
We use cookies to: Enable essential site features, Remember your preferences, Improve performance and user experience, and Analyze traffic and usage trends
You may control or disable cookies through your browser settings, though some features may not function properly.
Data Retention
We retain your personal information only for as long as necessary to provide our Services or comply with Saudi Arabian legal requirements.
Project Files may be deleted after order completion unless you request ongoing storage.
Security
We use reasonable physical and digital safeguards to protect your information. However, no system is fully secure, and we cannot guarantee absolute protection against unauthorized access, breaches, or cyberattacks.
Children’s Privacy
Our Services are not intended for individuals under the age of 13 (or the minimum age allowed by local law). We do not knowingly collect information from children.
Third-Party Services
Our Services may contain links or integrations with third-party services. These services operate under their own privacy policies, and we are not responsible for their content or data practices. Changes to This Privacy Policy We may modify this Privacy Policy from time to time. If changes materially affect your rights, we will provide notice through our website or via email. All other updates take effect when posted. If you continue using our Services after updates, you accept the revised Privacy Policy.
Governing Law
This Privacy Policy is governed by the laws and regulations of the Kingdom of Saudi Arabia. Any disputes will be resolved in Saudi Arabian Arbitration.